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Popular Help Topics
Administration related solutions
6
How to check the status of an assessment?
Assessment with audio recording is displaying a recording of 00:00
Assessment administered in the wrong visit or with wrong subject
When using the iPad, Pathway is unresponsive
Pins for iPad, Subject Pin, Assessment "Password"
View all 6
Data Transfer solutions
8
Unable to submit an assessment in-progress
Problems uploading an assessment to the portal
Unable to Sync data in Pathway
Unable to open an assessment showing "In Progress"
How to ensure your site can transfer data from the iPad?
View all 8
BAC App solutions
6
Unable to log in the Bac App Application from the iPad
How to verify which standalone Bac Version you're using
How to resume a session in BAC
Editing Demographics in the Bac App Standalone version
How to reset your password on the BAC App
View all 6
Misc solutions
11
How to install VeraSci Applications from Safari on iPad using iOS 13+
Unable to create a user or subject when using the CPT-IP
Launching the Matrix CPT or MCPT-IP using the correct software
Clearing Your Internet Browser's Cache To Fix Webpage Issues
Trouble with SiteCam
View all 11
Apple Devices solutions
6
Turning on an iPad
Apple Pencil Battery issue
iPad Won't Charge
How to restart your iPad?
Apple Pencil won't pair with your iPad
View all 6
VRFCAT solutions
7
Unable to log in the VRFCAT Laptop application
On a laptop, the VRFCAT application displays is distorted or zoomed in
On the laptop, VRFCAT minimizes unexpectedly
On the laptop, VRFCAT doesn't have sound
Unable to log in Laptop using provided Bitlocker code
View all 7
Applications Update solutions
3
Ensure your VeraSci software is getting updated
How to verify the Pathway version you're using?
VeraSci application is not updating
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